Contact
Include your account email, device model, app version, and a short description of the issue. For account safety, contact support from the email address associated with your Nestora account.
Support
Nestora Support
We can help with account, generation, subscription, and privacy-related issues.
Contact support
[email protected]We will usually continue by email to confirm your account, device, app version, and issue details.
Subscriptions
If your Pro entitlement does not appear after purchase, open Nestora and use restore purchases. App Store and Google Play subscription billing, renewal, cancellation, and refund requests are managed by the store where you purchased.
Photo and Generation Issues
If image upload or AI generation fails, check your network connection, confirm camera or photo library permission is enabled, and try another room photo. Avoid uploading photos that include people, IDs, financial documents, or highly sensitive personal information.
Account and Data Requests
For account access, correction, deletion, or privacy requests, contact support from the email address associated with your Nestora account.