Keep your music playing.

Find quick checks for music sources, playback, lyrics, sync, and subscriptions. If you still need help, contact support directly.

Common questions

Do I need a MuCloud account?

No. MuCloud has no account system or bundled music catalog. Add local files, items available in your music library, or your own WebDAV/NAS source. Optional iCloud sync uses your Apple account.

How do I add music?

Choose a folder in Files to import local music. To play items from your music library, allow MuCloud to access it in iOS Settings. Add your own server address and credentials for WebDAV/NAS.

WebDAV/NAS will not connect

Check the server address, network connection, account permissions, and server access rules. MuCloud does not host your music. Never email your server password to support.

Can I listen offline?

Local files on your device remain available offline. You can also cache supported WebDAV tracks on the device for offline listening.

How do I use Smart Playlists, EQ, and other Pro features?

The free version supports up to 3 sources. MuCloud Pro unlocks unlimited sources, 10-band EQ, bass boost, headphone spatial audio, Smart Playlists, and crossfade.

Subscription or restore purchases

Use Restore Purchases in the app. Apple Account subscription settings and Apple Support handle renewal, cancellation, and refunds.

iCloud sync is not working

Confirm both devices use the same Apple Account, iCloud is signed in, and sync is enabled in MuCloud Settings. Sync covers supported library details and preferences, not audio files.